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"May 2024 Research: Top Uses of AI in Digital Customer Experience"
How today’s top performers use AI for better customer experiences
AI & ML are rapidly revolutionizing digital customer experience space, especially at customer service touch points.
From advanced analytics to personalized recommendations & chatbots, AI is shifting out digital customer experiences are being designed and optimized. With the release of ChatGPT, a transformative craze began, pushing marketing teams to rethink strategies.
Fresh research from the VKTR INSIGHTS team reveal how AI is altering customer facing business operations.
Inside this report:
- How organizations are using AI and ML in their CX toolset
- How generative AI securely and strategically fits in a modern digital strategy
- Early results from investments in AI
Offered Free by: VKTR
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